What you will learn?
This course covers the overall concepts in SOA, processes, activities, roles and responsibilities. The course will introduce delegates to key principles of SOA.
- Introduction to Service Offerings and Agreements SOA
- The lifecycle within the SOA context
- Understanding ROI and the Business Case
- Service Portfolio Management
- Service Catalogue Management
- Service Level Management
- Demand Management
- Supplier Management
- Financial Management for IT services
- Business Relationship Management
- SOA roles and responsibilities
- Technology and Implementation considerations
- Key performance indicators,Critical success factors and risks
About ITIL Intermediate Qualification: Service Offerings and Agreements Syllabus SOA Certification Training Course
The Service Offerings and Agreements module is part of the ITIL Intermediate Qualifications and is a right course for those who have to manage multiple capability areas.
This course covers the overall concepts in SOA, processes, activities, roles and responsibilities. The course will introduce delegates to key principles of SOA. The delegates will discover the ITIL best practices through discussions, scenarios, case studies and examples.
This course is suitable for IT professionals including IT management, IT Finance Managers, Supplier Relationship Management.
About the ITIL Intermediate level Certification Training Course
ITIL intermediate level has a modular structure in which every module has specific focus and objective. Delegates can choose to opt for one module or can go for as many they wish to acquire skills on. ITIL intermediate is an industry recognized popular certification and takes an in depth view of IT service management. The workshop course is a hands-on course using templates, tools and processes to learn the concepts and fundamentals in ITIL.
Who Should Attend?
Anyone who is interested in knowing the best practices in improving service management, effective techniques for process improvement, Project Managers, Team Leaders, Senior Developers, Project Leaders, Service Delivery Managers, CIO’s, Service Designers, Operations Managers, Support Analysts and those who would like to start up a career in IT service management.
Useful Resources and Free Downloads
- http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx for ITIL Qualification level
- For ITIL exams results and successful candidate register http://www.itil-officialsite.com/ITILEISCRquery.aspx
- Download ITIL Intermediate: Service Offerings and Agreements Syllabus here Service Offerings and Agreements Syllabus – ITIL
ABOUT the SOA EXAM
Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.
Examination Format: Multiple Choice
Number of Questions: 8
Pass Score: 28/40 or 70%
Delivery: Online or Paper Based Examination through an Accredited Training Organization
Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
Open/Closed Book: Closed Book.
Recommended Reading: http://www.apmg-businessbooks.com/productInfo.aspx?prodid=961
projectingIT has a wide range of ITIL and Service Management training and certification courses offered by APMG. You can choose from Foundation, Intermediate, Expert and Manager level qualifications.
projectingIT have experienced trainers who are expert ITIL trainers and practitioners themselves and have lived the life. The course is very interactive and engages participants through discussion, project case studies, workshops and techniques.
ITIL Service Capability Certification Training Course Workshop Locations in INDIA:
projectingIT offers the ITIL SOA course through open workshops classes and customized courses for in-house corporate customers. You can choose to attend the course from following locations:-
ITIL Service Capability: Service Offerings and Agreements SOA Certification Training Course City:-
- Mumbai – Navi Mumbai, Andheri – Hotel VITS
- Pune – Koregaon Park, Deccan
- Bangalore – Hotel Solitaire, Race Course Road, Bengaluru
- Chennai – T Nagar
- Hyderabad – Amir Peth
- Kolakata – Salt Lake City
- Delhi – Hotel Rockland
- Gurgaon in NCR
- Noida in NCR
Alternatively, you can take the course through online, elearning, virtual live classroom training in a self paced distance learning format. This offers more flexibility and affordable costs. We provide PDU for this course.