ITIL V3 Foundation Certification Exam Training Course in India, Mumbai, Pune, Delhi, Bangalore, Online, 2007, 2011

+91 98331 05660

PRINCE2, ITIL, AGILE PROJECT MANAGEMENT, PMP, MICROSOFT PROJECT 2010, PROJECT MANAGEMENT PROGRAMS


	PRINCE2 TRAINING

	PMP TRAINING

	PMI-ACP^SM TRAINING

	AGILE PROJECT MANAGEMENT

	ITIL TRAINING

	MSP TRAINING

	MS PROJECT 2010

	EPM – PROJECT SERVER 2010

ITIL V3 Foundation Certification Training – Pass the ITIL 2011 Foundation Exam in your First Try! Online Course Available

PRESENTATION
		Why get Certified? Compare PRINCE2 VS. PMP

ITIL V3 - Foundation Certification Training

ITIL V3 Foundation Certification Exam Training

What You will Learn?

Provide insight into the best practices for IT Service Management (ITSM)
Explain & discuss ITIL V3 framework structure and basic concepts
Identify the goals, objectives, metrics & activities for each process
Understand how ITIL processes relate to the roles and responsibilities of an IT department
Focus on core principles of ITIL® practices for Service Management and relationships between the ITIL processes.
Prepare participants for the ITIL® Foundation certificate exam.

What is this Course about?
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Duration
Foundation Course: 2 Days

Who Should Attend?

IT professional who require basic understanding of the ITIL Framework
An individual who is responsible for the delivery of IT services in an organization and need to understand how ITIL Framework can be used to enhance the quality of IT service management within an organization.

Program Outline

Service Management as a practice
- Good Practice
- Service
- Service Management
- Functions
- Processes
- Process model

Service Life Cycle
- Structure of Service Lifecycle
- Goals and objectives of service lifecycle components

Generic concepts and definitions
Key Principles and Models
- Service Strategy
- Service Design
- Continual Service Improvement

Processes
- Service Strategy
- Service Design
- Service Transition
- Service Operation

Functions
- Service Desk function
- Technical Management function
- Application Management function
- IT Operations Management function
- IT Operations Control and Facilities Management

Roles
- Role and the responsibilities of:
- Process owner
- Service owner
- RACI model

Technology and Architecture
- Service Automation
- Integrating Service Management processes

Contents

What is ITSM?
Service Management as a practice
Introduction to ITIL
Service Lifecycle
Generic concepts and definitions
Service Strategy Processes
Service Design Processes
Service Transition Processes
Service Operation Processes
Service Operation Functions
- The Service Desk function
- Technical Management function
- Application Management function
- IT Operations Management function
Continual Service Improvement
Roles
Technology and Architecture
ITIL® Qualification scheme
Mock exam
Final Exam

Deliverables

Student Handbook
Practice Questions

Why Get Certified?

Widely recognized Service Management Certification
Certification increases your Marketability
Approval of your knowledge of Service Management
Proof of Professional Achievement
Improves the way you manage your Projects and IT Services
Better Job prospects in the recession time

Eligibility Criteria
No mandatory pre-requisites to attend the Foundations course.

Benefits

Understand the common language of ITIL, understood by IT professionals worldwide, and will increase your standing within the IT community.
Understand an adaptive and flexible ITIL framework managing IT services
Will be able to prepare and clear the ITIL V3 foundation certification
Improve your Employment Prospects

Why ProjectingIT?

Trained over 5000+ Professionals on Best Practice Project Management and Scheduling
Experienced and Accredited Trainers
Accredited for Conducting Trainings and Exams
Hands-on Training based on real time Project Scenarios
Post Training Support

ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries The Swirl logo ™ is a Trade Mark of the Office of Government Commerce

CALENDAR OF EVENTS 2012

	PRINCE2 Foundation & Practitioner in Pune - 19, 20, 21, 22 January

	PRINCE2 Foundation & Practitioner in Mumbai - 26, 27, 28, 29 January

	PRINCE2 Foundation & Practitioner Training in Delhi - 9, 10, 11, 12 February

	PRINCE2 Foundation & Practitioner in Bangalore - 16, 17, 18, 19 January

	PMP in Mumbai - 21, 22, 28, 29 January

	ITIL V3 Foundation Training in Mumbai - 14,15 January

	PMI ACP Certification - February


	APMG Agile Project Management - February


	Microsoft Project Training – Online

Project Management Certification Workshop

Project Management Course

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